Guarantee
 
If you would like to exchange your piece of Island Rain jewellery,  
please contact me within 30 days - I don't do refunds, but I am more than happy to exchange. 
After 30 days, there is a 10 % restocking fee.
(Please note that all special orders or pieces that have been altered are a final sale.
Free shipping does not apply to exchanged pieces.)






Repairs
 
Oh, if only everything lasted forever...but sometimes...
 
I seldom have problems with the pieces I produce, as I make each one very carefully and with quality materials.
But, things happen.
If it is a workmanship flaw, I will happily repair it free of charge.

If it's broken because you wear it every day,  took it to Spain in your backback, or slept on it...then I have to charge a small fee to repair and mail back to you.
 
...that sounds fair, yes?







Stretch Bracelets

last but never least...the stretch bracelets...
 
Always a favorite topic of discussion, because we love them, but REALLY? Can that stretch cord hold up?
I did so much research before I started using the stretch cord, because I wanted to make sure that it would hold up.
I talked to artists that had been using it, the companies that sell it....
one artist has been wearing her stretch cord bracelet for 9 years !
 
Here's what I say...I believe the most important detail is that the bracelet fit properly, or loosely,  so the cord is not taxed. If you have purchased a bracelet that is too tight, please send back to me to restring.
But, nothing is indestructible - whether it is steel cable, bead wire or stretch cord.... and bracelets take a beating.  
On off, on off, out for dinner, on vacation..

If you experience any problems, do not hesitate to call and I will be happy to repair. 
I love the way they look and feel, and it's all I wear now.
I want to make sure you can wear yours for years, and then maybe a bit longer.


Wendy