Shipping & Policies

Shipping Rates

Free Xpresspost shipping within North America on all orders over $100. Free basic untracked shipping on all other purchases. International shipping rates and taxes are calculated at checkout. 

Contact me for pricing on other shipping options and rates for international locations.  

Guarantee

 

When you buy a piece of jewelry online, from my studio,  or at a show ...and -

 

It's just not working for you, the color is wrong, you decided earrings would be better than a pendant...

 

Please contact me within 30 days - I don't do refunds, but I am more than happy to exchange.   If you buy jewelry, you want to wear it and

love it...I know I do.

Repairs

 

Oh, if only everything lasted forever...but sometimes...

 

I seldom have problems with the pieces I produce, as I make each one very carefully and with quality materials. But, things happen.

If it is a workmanship flaw, I will happily repair it free of charge.

If it's broken because you wear it every day,  took it to Spain in your backback, or slept on it...then I have to charge a small fee to repair and mail back to you.

 

...that sounds fair, yes?

Stretch Bracelets

last but never least...the stretch bracelets...

 

Always a favorite topic of discussion, because we love them, but REALLY? Can that stretch cord hold up?

I did so much research before I started using the stretch cord, because I wanted to make sure that it would hold up. I talked to artists that had been using it, the companies that sell it....one artist has been wearing her stretch cord bracelet for 9 years !

 

Here's what I say...I believe the most important detail is that the bracelet fit properly, or loosely,  so the cord is not taxed. If you have purchased a bracelet that is too tight, please send back to me to restring.

But, nothing is indestructible - whether it is steel cable, bead wire or stretch cord.... and bracelets take a beating.  On off, on off, out for dinner, on vacation..

If you experience any problems, do not hesitate to call and I will be happy to repair. 

I love the way they look and feel, and it's all I wear now. I want to make sure you can wear yours for years, and then maybe a bit longer.

Wendy 

photo from jen.jpg