top of page

Shipping & Policies

Shipping Rates

Free Trackable shipping in North America - on all orders over $100. Usually ...this is how it goes:
Expresspost (most Western Canada packages)
Expedited (most Eastern Canada packages)
          Trackable small packet  ( U.S.A) 
Please allow me to make the best choice for you and I (based on service and reasonable cost).
Free basic untracked shipping on all other purchases. International shipping rates and taxes are calculated at checkout. 

Contact me for pricing on other shipping options and rates for international locations.  

If you would like to exchange your piece of Island Rain jewellery,  
please contact me within 30 days - I don't do refunds, but I am more than happy to exchange. 
After 30 days, there is a 10 % restocking fee.
(Please note that all special orders or pieces that have been altered are a final sale.
Free shipping does not apply to exchanged pieces.)

Oh, if only everything lasted forever...but sometimes...
I seldom have problems with the pieces I produce, as I make each one very carefully and with quality materials.
But, things happen.

If it is a workmanship flaw, I will happily repair it free of charge.

If it's broken because you wear it every day,  took it to Spain in your backback, or slept on it...then I have to charge a small fee to repair and mail back to you.
...that sounds fair, yes?

Stretch Bracelets

last but never least...the stretch bracelets...
Always a favorite topic of discussion, because we love them, but REALLY? Can that stretch cord hold up?
I did so much research before I started using the stretch cord, because I wanted to make sure that it would hold up.
I talked to artists that had been using it, the companies that sell it....
one artist has been wearing her stretch cord bracelet for 9 years !

Here's what I say...I believe the most important detail is that the bracelet fit properly, or loosely,  so the cord is not taxed. If you have purchased a bracelet that is too tight, please send back to me to restring.
But, nothing is indestructible - whether it is steel cable, bead wire or stretch cord.... and bracelets take a beating.  
On off, on off, out for dinner, on vacation..

If you experience any problems, do not hesitate to call and I will be happy to repair. 
I love the way they look and feel, and it's all I wear now.
I want to make sure you can wear yours for years, and then maybe a bit longer.


photo from jen.jpg
bottom of page