When you buy a piece of jewelry online, from my studio, at a show or from Etsy ...and..
It's just not working for you, the color is wrong, you decided earrings would be better than a pendant...
Please contact me within 30 days - I don't do refunds, but I am more than happy to exchange. If you buy jewelry, you want to wear it and
love it...I know I do.
Oh, if only everything lasted forever...but sometimes...
I seldom have problems with the pieces I produce, as I make each one very carefully and with quality materials. But, things happen.
If it is a workmanship flaw, I will happily repair it free of charge.
If it's broken because you wear it every day, took it to Spain in your backback, or slept on it...then I have to charge a small fee to repair and mail back to you.
...that sounds fair, yes?
last but never least...the stretch bracelets...
Always a favorite topic of discussion, because we love them, but REALLY? Can that stretch cord hold up?
I did so much research before I started using the stretch cord, because I wanted to make sure that it would hold up. I talked to artists that had been using it, the companies that sell it....one artist has been wearing her stretch cord bracelet for 9 years !
Here's what I say...I believe the most important detail is that the bracelet fit properly, or loosely, so the cord is not taxed. If you have purchased a bracelet that is too tight, please send back to me to restring.
But, nothing is indestructible - whether it is steel cable, bead wire or stretch cord.... and bracelets take a beating. On off, on off, out for dinner, on vacation..
If you experience any problems, do not hesitate to call and I will be happy to repair.
I love the way they look and feel, and it's all I wear now. I want to make sure you can wear yours for years, and then maybe a bit longer.